5 auto-reply rules worth stealing

1. A welcome message with a real greeting

Every new contact gets a Welcome Message rule the first time they text you — not a generic "thanks for messaging," but something that names what you do and sets expectations for reply time. Add a cooldown so returning contacts don’t get greeted twice in one conversation.

2. A keyword rule for your most-asked question

Pick the one question you answer five times a day — hours, pricing, delivery area — and set a Keyword Rule to catch it (contains match works better than exact match here, since people phrase things differently). Simple mode, no AI credits spent.

3. A Menu Reply for order-taking

If you sell a small, fixed set of things, a Menu Reply beats free-form chat. Build the greeting, list your items as numbered options, and add sub-options where you need a size or variant. Customers tap through instead of typing an essay, and you get a clean, structured answer every time.

4. An AI persona for after-hours support

Set the reply mode to AI Agent, write a short system prompt describing your business and tone, and let it handle open-ended questions overnight. It's not a replacement for you — it's a placeholder that keeps someone from waiting eight hours for a reply that could've come in eight seconds.

5. The one we can't stop using: Husband AI

Someone on our own team built an AI Agent rule with the system prompt: "Reply in Hinglish and act like a playful husband who is responding to his wife." It’s ridiculous, it’s harmless, and it’s the rule that convinced the rest of the office that personas are worth building for fun, not just for support tickets. Give your bot a personality — you don’t have to be serious about all of this.